Reviews and Testimonials
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My mom and I were thinking that we saw somewhere that you have to finish the course in 6 months or else I would have to start over. Is this correct?
Did not receive my certificate
The course was not difficult to navigate and my overall experience when taking the course was not really bad. However, I completed my defensive driving course on 10/31/16. The website said I would receive my certificate within 10 business days. It is now 11/17/2016 and I have not receive anything. I called the customer service line and was told the certificate was mailed 11/1. how in the world have I not received my certificate yet??? I just had to purchase an overnight shipment for $30, yes $30 wasted because if I don't have the certificate by the 22, a warrant will be issued for my arrest. This is very frustrating.
Response: My name is Donna-Lee K., and I am a manager of Customer Care here at American Safety Council. I am sorry to hear that you did not receive your original certificate in the mail which we shipped on 11/1/16. You definitely should have received it within 7-10 days, since we ship it First Class USPS mail from Orlando, FL.
Since your mail was not returned to us by USPS, unfortunately, Customer Care had no way to verify that your shipment had an issue, and would require that any expedite request (which we must pay Fed Ex to fulfill), be purchased by the student making the request. We would have been able to send you a duplicate certificate via USPS at no cost, however, an expedite does always require a fee unless we were responsible for a shipping mistake. Had your mail been returned by USPS indicating a shipping issue, then we would have been more able to assist you with a complimentary re-shipment or investigate the possibility of a discount for an expedite request if there as a shipping error on our end.
With respect to your situation as I understand how strict the State of Texas is regarding getting completion certificates turned in within the required due date, I am willing to work with you to resolve your concern. I left a detailed voicemail for you concerning your complaint, as well as a private email message, if you could please take a moment to review those. Hopefully I was able to successfully address your concern. :)
Please feel free to contact me directly at firstname.lastname@example.org, or at 1-800-771-2255 ext 210.
I already finished module 1 and am on module 6 but I took the online exam for my permit and passed it. It hasn't been emailed to me and I have the parent taught one. why not?
Response: Hello Ausia,
It appears you reached out to us on 10/25 and we emailed you two copies. In case you still did not receive those, I am going to have a Customer Care Representative reach out to you now. If you are not able to respond to us at this time, please feel free to call our customer care team, 24/7, at 1-877-463-2477.
When taking defensive driving, do I get my certificate the same day?
Response: Hi Meagan,
The certificate for the TX Defensive Driving course for Ticket dismissal attendance is mailed on a special watermarked paper, so it is mailed only and cannot be sent electronically (the same day). We do produce certificates for shipment every business day, so you should receive your standard USPS mail shipment within 7-10 days, at that.
If you need your certificate faster for court or other reasons, we do offer expedited shipping options for a fee. You may select a shipping upgrade by returning to your completed course and choosing an option, or, by calling our 24/7 Customer Care line at 1-877-463-2477, and a live agent is glad to assist you.
My Packet hasn't come in
I purchased my Parent Taught Packet to begin my drivers ed for 79$. It said it would take up to three weeks and it has been that long so I was wondering if there is any way you could tell me where it may be.
Response: Please understand that American Safety Council does not provide the packet, the TDLR does.
If you have not yet received it, please reach out to your local TDLR office.
For more information on \"How do I get my Parent-Taught Driver Education Packet?\" see below:
To request a PTDE packet, there are two options:
Request the packet online at the following link: https://www.tdlr.texas.gov/ParentTaught/ParentTaughtNotice.aspx. This method includes a $20.00 fee payable by credit card.
Packets can also be requested by filling out the following form (https://www.tdlr.texas.gov/driver/forms/DL92.pdf). This form must then be printed and mailed with a $20.00 check or money order payable to: Texas Department of Licensing and Regulation.
Texas Department of Licensing and Regulation
PO Box 12157
Austin, TX 78711-2157
Please note that packets sent by mail can take up to three weeks to arrive once requested. For the fastest results, make sure to choose the email delivery option and provide a valid email address in the \"Instructor\'s Email Address\" space on the form in option #2.
I was told I needed to submit an affidavit to the American safety council so I sent my notarized affidavit on overnight shipping and was told it was to arrive at the address at 12 am on oct 8 which was yesterday. My question is, how long does it usually take from the moment the American safety council receives the affidavit for it to be processed and put into the system so that I may continue finishing the remainder of the course.
Response: You may call our office, 24/7, to clear the affidavit immediately upon speaking with a Customer Care Representative who is ready to assist you. Otherwise, typically 24-48 business hours is typical turnaround time for processing affidavit submissions. Please understand that some of our processes may have been delayed due to Hurricane Matthew which impacted our Orlando office last week/end. I will personally check for your affidavit, now, and reach out to your privately.
Behind the wheel training
my experience was very good
Didn't get a certificate
I have a question about the certificate and I'm in the Texas Online Drivers Ed for Ages 14-17. I'm currently in the module 6 right now and after I passed the module 1 I didn't receive any certificate through my email to get my permit. Is the certificate required to get the permit?
Response: Hello Trinh,
It looks like you are taking the self-taught Texas AMI course, rather than the Parent Taught Driver Education, for Texas. With the AMI course, the permit exam is included online, and you get your permit certificate in the mail after you complete module 1 AND have also taken and passed the permit test.
If you have not yet taken your permit exam in the course, that could be why you have not received that shipment of your certificate in the mail (while Parent Taught Driver Ed course permits are emailed, the AMI course is not yet approved for that...so your certificate must be sent via mail, physically).
Please let us know if you have any other questions or concerns! We are available 24/7 to assist you.
Question about voice authentication
I have completed around 3 or 4 of the modules and my voice authentications succeeded on the first try every time. However, I am currently on the 5th module, I am the only one who has taken this online course, and for some reason my voice authentications have failed at least 4 times. I am the same person as I was when I began the course, I am speaking clearly, I don't think my voice has changed much (if at all), so why are my voice authentications suddenly failing?
Response: The reason your samples could be failing, if you are continuing to do them yourself, could be a range of possibilities from background noise the recording is picking up, to a change in vocal cadence (how fast or slow you speak, if you read your digits in single digits versus double digits and do not remain consistent with that style, or if you change the pitch of your vocals such as if you are sick, or going from a whisper to a boisterous voice). I would be happy to have a specialist review your recordings to determine what the issue is, and if possible, coach you to prevent that issue from recurring. Our call center is open 24/7 at 1-877-463-2477, but I will have a Customer Care agent reach out to you.
Question about in car training
Do parents need any type of certification to do in car training?
Response: Each student and parent is required to request approval to complete the parent-taught driver education by completing a TDLR application. Please visit: http://www.texasdrivingschool.com/teen-driver-ed/parent-taught-packet.aspx for more info. Once you have been approved, the TDLR will send you a Parent Taught Driver Ed Packet filled with information and forms.